Curata Rx LLC Telehealth Consent and Consent to Treat
Last updated: January 2026
Results May Vary
As with any medical treatment or health-related product or service, results vary from person to person. Outcomes depend on many individual factors, including your health history, current conditions, genetics, other medications, adherence to clinical instructions, lifestyle, and environmental factors.
Any descriptions of potential benefits or expected outcomes are not guarantees. Your experience may differ from examples or testimonials.
Informed Consent and Consent to Treat
This Telehealth Consent and Consent to Treat (Consent) explains how telehealth works and obtains your informed consent to receive healthcare services using telehealth technologies.
By clicking “I Agree” or otherwise accepting this Consent, you confirm that you have read, understood, and agree to it.
If you do not agree, do not use telehealth services.
You also authorize any person who accepts this Consent using your account or device to act on your behalf.
Emergency Notice
Telehealth is not for emergencies.
If you are experiencing a life-threatening condition such as chest pain, difficulty breathing, loss of consciousness, severe injury, or thoughts of self-harm, call 911 immediately or go to the nearest emergency room.
You may also contact the 988 Suicide and Crisis Lifeline by dialing 988.
Purpose
This Consent is intended to:
- Explain how telehealth works
- Describe benefits, limitations, and risks
- Obtain your informed consent for telehealth services
Parties and Roles
Curata Rx LLC. provides general and non-clinical support, including account access, navigation, and administrative assistance.
Clinical services are provided by independent licensed healthcare professionals (Providers). Providers are solely responsible for clinical decisions, including treatment and prescriptions.
We work with a clinical support organization that helps facilitate access to Providers and supports care operations, including prescription coordination. Healthaide LLC performs this role.
We are not your treating clinician and do not provide medical care directly.
Definitions
- Telehealth means delivering healthcare using electronic communications when you and your provider are not in the same location
- Service refers to the platform, tools, and systems supporting telehealth
- You refers to the patient receiving services
How Telehealth May Be Used
Telehealth may be used for:
- Evaluation and consultation
- Diagnosis and treatment planning
- Prescribing decisions
- Follow-up care and monitoring
- Patient education
Interactions may include:
- Audio or video communication
- Messaging and intake forms
- Sharing records, images, and lab results
Your Provider may determine telehealth is not appropriate and may direct you to in-person care.
Alternatives to Telehealth
You may choose in-person care instead of telehealth when available.
Anticipated Benefits
Telehealth may offer:
- Convenience and accessibility
- Reduced travel
- Continuity of care
Results are not guaranteed.
Potential Risks and Limitations
Risks may include:
- Lack of physical examination
- Delayed or missed diagnoses
- Incomplete or inaccurate information
- Technology failures
- Privacy risks
- Regulatory limitations
By using telehealth, you accept these risks.
Your Responsibilities
You agree to:
- Provide accurate and complete information
- Submit requested documents or images
- Monitor and respond to communications
- Follow Provider instructions
Failure to do so may result in delays or harm.
Prescriptions and Pharmacies
If appropriate, prescriptions may be sent to a pharmacy of your choice.
Pharmacies are independent third parties responsible for fulfillment.
You understand:
- A prescription is not guaranteed
- Availability may vary
- Some medications require monitoring
- Prescription products are generally non-returnable
Laboratory Testing
Lab testing may be required and handled by independent providers.
Results may be delayed, inconclusive, or inaccurate. Providers interpret results using professional judgment.
Privacy, HIPAA, and Communications
Telehealth involves sharing personal and health information.
Protected health information (PHI) is handled by Providers under applicable laws, including HIPAA where applicable.
Non-clinical data is governed by our Privacy Policy at:
https://curatarx.com/
Some communications (email, SMS) may not be fully secure. You are responsible for protecting access to your devices and accounts.
Technical Issues and Availability
Providers may not be immediately available. Response times vary.
If technical issues occur, you may need to reschedule or seek care elsewhere.
Do not delay emergency care due to technical problems.
Support Contacts
For general, non-clinical support:
admin@curatarx.com
For clinical routing support:
support@healthaide.io
Location and Eligibility
Telehealth depends on your physical location and provider licensing.
You agree to provide accurate location information.
Consent to Treat
You consent to receive evaluation and treatment through telehealth, including:
- Medical history review
- Counseling
- Testing orders
- Prescribing decisions (if appropriate)
Your Provider determines if telehealth is appropriate.
No Guarantees
No guarantees are made regarding outcomes, prescriptions, or service availability.
Withdrawal of Consent
You may withdraw consent at any time by discontinuing use of telehealth services.
This does not affect prior actions taken.
Acknowledgment
By accepting this Consent, you confirm that:
- You understand this document
- You had the opportunity to ask questions
- You accept the risks and benefits
- You consent to telehealth treatment
Signature and Electronic Acceptance
Your electronic acceptance has the same legal effect as a handwritten signature.
You may request a copy by contacting:
admin@curatarx.com
Contact
General Support: admin@curatarx.com
Website: https://curatarx.com/
Clinical Support: support@healthaide.io